Integration chain communication expert pool
Association of Dutch Municipalities
2020
expert pool
The central parties in the civic integration chain (VNG, SZW, DUO, COA, Divosa) are preparing for the new Civic Integration Act that will take effect on January 1, 2022. A broad group of professionals is working on plans for the new situation. These parties find it important to also involve people with a refugee background in making the plans.
On behalf of its partners, the VNG asked us to:
We developed the expert pool methodology based on our experience in community building, social design and organizing participation. Expert pools are lively, diverse, trained groups of new and oldcomers from one region who, by sharing their practical experiences and advice and designing solutions, support governments and other organizations in developing and evaluating integration policies and implementation. We call the members experts because that is what they are: experts on integration from the user's perspective.
For this particular assignment, the experts had to come from all over the country rather than just from one region. In three weeks we managed to put together a group of 20 participants from 17 different municipalities, some of whom lived in the Netherlands for a short time (2 years) and others for a long time (more than 20 years). During three meetings they contributed ideas, discussed and designed solutions for the chain partners to improve and optimize communication with persons integrating.
The experts reflected on their own positive and negative experiences with communication from and with the government. They also talked about this with people in their network and shared all experiences with the group. Based on this, conclusions were drawn and recommendations made. Moreover, we drew up a list of insights and translated them into opportunities for the chain partners. For example:
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